This seems to be and will continue to always be a constant hot topic throughout the daily life of a damp-proofing company.
“X company doesn’t charge for a survey so I’m not sure why I’d have to pay for one”
The purpose of this blog isn’t to shame people who expect a free survey by any means. It is purely to provide information and reasons for why companies charge to carry out a survey.
One of the main reasons to start (most probably the biggest reasons), is qualifications. Many companies who offer free surveys do not hold the national accredited qualifications in relation to the field in which they are offering their services. The current qualification a competent dampness and timber surveyor should hold is a Certified Surveyor of Timber and Dampness in Buildings (CSTDB), formerly CSRT. This qualification is obtained through the Property Care Association (PCA) who rigorously vet the companies that are members of the association and is awarded by the Awarding Body of the Built Environment (ABBE) who also award qualifications for different industries such as Building Control and Food Safety: Catering and Manufacturing.
The chances are, if you have been offered a free survey, the surveyor will not hold any of the qualifications mentioned above and in a lot of cases will not have a great deal of experience in the field they so called ‘specialise’ in and for most of these companies, damp treatments will not actually be there main area of business. For these reasons, it’s no surprise then, that a fee would not be applied to carry out the survey.
Unfortunately, as most companies fall into this bracket, people are led to believe that a free survey is essentially the norm for all companies.
The majority of professionally qualified companies will actually charge for a survey.
Qualifications really should play a huge part in finding the right company to inspect your property. The consequences of instructing a company which does not have qualified surveyors could be extremely costly in the long run, especially if the problem is misdiagnosed.
It also begs the question of how companies cover their costs when they offer ‘Free’ Surveys, as it costs thousands of pounds to kit out a surveyor with all the equipment they need to correctly diagnose your dampness issues. For these companies and for those who also pay their Surveyors by commission, it makes you wonder how they manage to claw back the loss carrying out the so called ‘free’ surveys.
This also does not include the cost of professional Indemnity Insurance which all surveyors/companies should have to protect you, the client, whether charging for a survey or carrying it out for free. This insurance, together with public and employer’s liability insurance and product guarantee insurance doesn’t come cheap but is absolutely essential for your protection.
The answer again is simple – You are paying incurred costs within the rates specified and/or they will try and sell you something at all costs and often that is sadly unnecessary. Even if you receive a competitive quotation from them, are you confident they have diagnosed it correctly, have provided a detailed specification which is fit for purpose and are capable of actually curing your dampness problem?
On the opposite side, a fee-based survey means RTC in particular, is under no obligation at all to ‘sell’ you anything.
It guarantees an honest professional evaluation – if there is no work to do or it’s a simple maintenance issue, we will simply tell you.
When you contact a company to come out to sort out your dampness problem, always think of the following;
- Ask them if they are qualified (CSTDB/CSRT) and if they are not, ask them WHY! WHY! WHY!
- A company is not just quoting for the work, a diagnosis has to be carried out first…would you expect a doctor to prescribe you a drug/remedy before he has diagnosed the problem?!
- They are not working for free as an information or advice service – especially if you ask for a site visit!
- They will have running costs that need to be reclaimed.
- They are a business, they exist to bring in monies beyond which they expend or, they won’t be a business for long!
- How long will they actually spend at the property carrying out the FREE survey? At RTC we would say that a basic damp survey we carry out will take at least one hour and in a lot of cases longer, (obviously depending on the size of the property and the scope of survey required) and that’s just the start, following the survey a detailed report will also be written, a specification prepared and all sent to you by post or email.
- Is the person/company who is carrying out the survey, adequately insured.
Do you think the company/s who installed these chemically injected damp proof courses held the relevant qualifications to understand the basic standard practices of rising damp and damp-proofing?…They obviously didn’t.
Don’t take the risk, ask the experts.
RTC… the North Wests leading Property Care Specialists.